Troubleshooting


For Office 365 Users please follow below settings

Domain\name : \name@yourdomain.com or \name@yourdomain.onmicrosoft.com ( domain name should be blank)
Server URL: outlook.office365.com
Select Accept all certificates option
Port No : 443


Determining the Exchange Web Services (EWS) URL/Server name for the GingerMail for Exchange

If the address you use to access Outlook Web application through browser is https://mail.macino.com/owa, your Exchange EWS server name is mail.macino.com.

A common cause of authentication failures when configuring the Exchange connector to work with Exchange Web Services (EWS) is using the incorrect URL. The default URL for EWS is https://mail.domain.com/EWS/Exchange.asmx or https://webmail.domain.com/EWS/Exchange.asmx

•  If you are getting Authentication Error
  1. In the domain\username field just give username without domain \username (This solution also will work for Office 365)
  2. Please select "Accept All SSL Certificates" option and try (For some servers by default not requires this option)
  
  
•  403 Forbidden : The server denied the specified URL
  1. Please check your Exchange server URL ( ex:- If the address you use to access Outlook Web application through browser is https://mail.macino.com/owa, your Exchange EWS server name is mail.contoso.com.)
  2. Please try to access https://mail.domain.com/EWS/Exchange.asmx (or) https://webmail.domain.com/EWS/Exchange.asmx URL once in the web browser. If the page will returns XML response it means EWS is enabled. if you will get 403 response on EWS endpoint probably means Exchange admin blocked access to EWS. Please contact your IT administrator to enable the EWS on Exchange server.
  
  
•  If you are facing connectivity issue and unable find the server name.
  1. Please check your Exchange server URL ( ex:- If the address you use to access Outlook Web application through browser is https://mail.macino.com/owa, your Exchange EWS server name is mail.contoso.com.)
  2. Also check this URL https://mail.domain.com/EWS/Exchange.asmx once whether the EWS(Exchange Web Services) is enabled or not.
  3. Change the Port Number.

If you need any support or facing any login issues, please contact us swiftmail4u@gmail.com